Differences

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--- google_docs [2022/05/05 02:07] – [Customizing Cites] "Suppress Author" → "Omit Author" dstillman
+++ google_docs [2024/04/02 00:03] (current) – [Menu doesn't appear] dstillman
@@ Line 5: / Line 5: @@
 You can quickly search for items in your Zotero library, add page numbers and other details, and insert citations. When you're done, a single click inserts a formatted bibliography based on the citations in your document. Zotero supports complex style requirements such as //Ibid.// and name disambiguation, and it keeps your citations and bibliography updated as you make changes to items in your library. If you need to switch citation styles, you can easily reformat your entire document in any of the over 10,000 citation styles that Zotero supports.
-Google Docs support is part of the Zotero Connector for Chrome, Firefox, Edge, and Safari and requires the Zotero program to function.
+Google Docs support is provided by the [[/download/connectors|Zotero Connector]] for Chrome, Firefox, Edge, and Safari and requires the Zotero program to function.
 Using another word processor? Zotero also integrates with [[word_processor_plugin_usage|Word]] and [[libreoffice_writer_plugin_usage|LibreOffice]].
@@ Line 166: / Line 166: @@
 =====Troubleshooting=====
-If you have any trouble citing in Google Docs, let us know in the [[https://forums.zotero.org|Zotero Forums]].
+==== Menu doesn't appear ====
-You should always troubleshoot with a copy of the original document, using File → "Make a copy…". If something isn't working in a particular document, the document version history may allow you to revert to an earlier version. Some of the [[/support/word_processor_plugin_troubleshooting#debugging_broken_documents|Debugging Broken Documents]] steps may also be useful in Google Docs.
+If nothing appears when you click the Zotero menu, or you see a thin gray line, try restarting Zotero and your browser.
+If that doesn't help, disable all other browser extensions, reload Google Docs, and try again. In particular, the Google Docs Offline extension has been reported as interfering with Zotero's Google Docs integration.
+In some browsers, you may need to give the Zotero Connector permission to run. While Google Docs support only requires access to ''docs.google.com'' and ''%%www.zotero.org%%'', if you're going to be using Zotero, you'll want to use the Zotero Connector to save to Zotero, and for that to work it needs to be able to run on all sites. (See [[privacy#zotero_connector|why this is safe]].) In Chrome or Edge, right-click on the Save to Zotero button in your browser toolbar, select "This Can Read and Change Site Data", and choose "On All Sites". In Safari, go to the Websites tab of the Safari settings, click on Zotero Connector in the left column, and make sure any sites that show up and "For other websites" at the bottom are all set to "Allow".
+If it's still not working, try in a new browser profile (e.g., a new Chrome profile) or in a different browser.
+==== Citation dialog doesn't appear after clicking Add/Edit Citation ====
+If you can open the Zotero menu but the citation dialog doesn't appear after you click Add/Edit Citation, make sure that a dialog isn't appearing behind your other browser or Zotero windows.
+==== Unlinked Citations ====
+See [[kb:google_docs_citations_unlinked|
+Why isn’t Zotero detecting my existing Google Docs citations?]]
+==== “The Google account you selected does not have permission to edit this document” ====
+You likely selected the wrong Google account. See [[#authentication|Authentication]].
+==== Other problems ====
+If you encounter other problems citing in Google Docs, let us know in the [[https://forums.zotero.org|Zotero Forums]]. Provide a [[debug_output|Debug ID]] from the Zotero Connector for reloading Google Docs and trying to perform the relevant action.
+You should always troubleshoot in a new, empty document or with a copy of the original document, using File → "Make a copy…". If something isn't working in a particular document, the document version history may allow you to revert to an earlier version. Some of the [[/support/word_processor_plugin_troubleshooting#debugging_broken_documents|Debugging Broken Documents]] steps may also be useful in Google Docs.