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reporting_problems [2024/03/29 04:29] – [2. Provide Steps to Reproduce] dstillmanreporting_problems [2025/03/04 03:07] (current) – [Reporting Startup Errors] dstillman
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 === Zotero for iOS === === Zotero for iOS ===
  
-Providing a Report ID isn't currently possible on iOS, but you can provide a [[debug_output#zotero_for_ios|Debug ID]] for a specific action.+Generating a Report ID manually isn't possible on iOS, but you can provide a [[debug_output#zotero_for_ios|Debug ID]] for a specific action. The app may also automatically provide a Report ID if a crash occurs.
 ==== 2. Provide Steps to Reproduce ==== ==== 2. Provide Steps to Reproduce ====
  
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 Post a message to the forums with the following info: Post a message to the forums with the following info:
  
-  - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including specific URLs or files you accessed, any text you entered, buttons or other interface elements that you clicked on, etc.+  - The exact steps you took to reproduce the problem, including specific URLs or files you accessed, any text you entered, buttons or other interface elements that you clicked on, etc.
   - What happened, including **exact error messages** or other relevant text that you see on the screen   - What happened, including **exact error messages** or other relevant text that you see on the screen
   - What you expected to happen (unless you're reporting a clear error message)   - What you expected to happen (unless you're reporting a clear error message)
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 >3. With the new item selected, add the tag "Foo" from the Tags tab in the right-hand pane. >3. With the new item selected, add the tag "Foo" from the Tags tab in the right-hand pane.
 >4. Click on "Unfiled Items" in the left pane. >4. Click on "Unfiled Items" in the left pane.
->5. Click on "foo" in the tag selector.+>5. Click on "Foo" in the tag selector.
 >6. Drag the item from the middle pane to another collection. >6. Drag the item from the middle pane to another collection.
 > >
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     - Open Terminal via Spotlight or from /Applications/Utilities.     - Open Terminal via Spotlight or from /Applications/Utilities.
-    - Go to the Terminal menu and open Preferences. In Settings->Window, make sure Scrollback is set to "Limit to available memory". +    - In the terminal window that opens, paste the following and press Return. <code>/Applications/Zotero.app/Contents/MacOS/zotero -ZoteroDebug</code>
-    - Paste the following into the terminal and hit return. <code>/Applications/Zotero.app/Contents/MacOS/zotero -ZoteroDebug</code>+
  
 If you can't select the logging window, you can press Cmd-` (backtick, above Tab) to cycle between windows until it's selected. If you can't select the logging window, you can press Cmd-` (backtick, above Tab) to cycle between windows until it's selected.
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     - Press Windows-R or search for "run" to open the Run dialog.     - Press Windows-R or search for "run" to open the Run dialog.
-    - Click Browse and locate the Zotero application directory. This is typically %%"%%C:\Program Files (x86)\Zotero\%%"%%.+    - Click Browse and locate the Zotero application directory. This is typically %%"%%C:\Program Files\Zotero\%%"%%.
     - Select the %%"%%zotero.exe%%"%% file and click Open.     - Select the %%"%%zotero.exe%%"%% file and click Open.
-    - The complete path to the %%"%%zotero.exe%%"%% file will be displayed in the text box. Add %%"%% -ZoteroDebug%%"%% to the end, after any closing quotes, with a space before the hyphen. For example: <code>"C:\Program Files (x86)\Zotero\zotero.exe" -ZoteroDebug</code>+    - The complete path to the %%"%%zotero.exe%%"%% file will be displayed in the text box. Add %%"%% -ZoteroDebug%%"%% to the end, after any closing quotes, with a space before the hyphen. For example: <code>"C:\Program Files\Zotero\zotero.exe" -ZoteroDebug</code>
     - Click OK.     - Click OK.
  
reporting_problems.1711700948.txt.gz · Last modified: 2024/03/29 04:29 by dstillman