Differences
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Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
reporting_problems [2023/06/15 01:09] – [1. Provide a Report ID] dstillman | reporting_problems [2024/04/21 00:16] (current) – [2. Provide Steps to Reproduce] dstillman | ||
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If you're experiencing a problem with the Zotero Connector, before restarting the browser, open the Zotero Connector preferences: | If you're experiencing a problem with the Zotero Connector, before restarting the browser, open the Zotero Connector preferences: | ||
- | * **Chrome:** Right-click on the "Save to Zotero" | + | * **Chrome:** Right-click on the "Save to Zotero" |
* **Safari:** Right-click anywhere on a webpage and select " | * **Safari:** Right-click anywhere on a webpage and select " | ||
* **Firefox: | * **Firefox: | ||
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In addition to your Report ID, you'll need to explain exactly what's happening and, ideally, how to consistently reproduce it: if you can, there' | In addition to your Report ID, you'll need to explain exactly what's happening and, ideally, how to consistently reproduce it: if you can, there' | ||
- | |||
- | Note that, after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred. | ||
Post a message to the forums with the following info: | Post a message to the forums with the following info: | ||
- | - The exact steps you took to reproduce the problem | + | - The exact steps you took to reproduce the problem, including specific URLs or files you accessed, any text you entered, buttons or other interface elements that you clicked on, etc. |
- What happened, including **exact error messages** or other relevant text that you see on the screen | - What happened, including **exact error messages** or other relevant text that you see on the screen | ||
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
+ | |||
+ | Note that, after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred. | ||
=== Bad: === | === Bad: === | ||
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>3. With the new item selected, add the tag " | >3. With the new item selected, add the tag " | ||
>4. Click on " | >4. Click on " | ||
- | >5. Click on "foo" in the tag selector. | + | >5. Click on "Foo" in the tag selector. |
>6. Drag the item from the middle pane to another collection. | >6. Drag the item from the middle pane to another collection. | ||
> | > |