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word_processor_plugin_troubleshooting [2019/10/31 01:52] – [Citations/bibliography highlighted] dstillmanword_processor_plugin_troubleshooting [2019/12/10 06:38] – [Windows] dstillman
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     - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero.      - If the "Enable" button is grayed out and you are unable to click it, click the "Remove" button and restart Zotero. 
     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)     - If you don't see the required integration plugin in the Extensions pane at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
-  - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab. +  - In the [[/preferences/cite|Cite pane]] of the Zotero preferences, open the "Word Processors" tab, click “Reinstall Microsoft Word Add-in” or “Reinstall LibreOffice Add-in”, and then restart your word processor.
-  - Click “Reinstall LibreOffice/Microsoft Word Add-in” and then restart your word processor.+
  
 If you are still experiencing issues, follow these software specific troubleshooting ​steps: If you are still experiencing issues, follow these software specific troubleshooting ​steps:
  
-  * [[#windows|Word for Windows]] +  * [[#zotero_tab_does_not_appear_in_the_word_ribbon|Word for Windows]] 
-  * [[#tab_does_not_appear_in_word_2016|Word 2016 for Mac]]+  * [[#tab_does_not_appear_in_word_20162019|Word 2016/2019 for Mac]]
   * [[#toolbar_does_not_appear_in_word_2011_or_is_incompatible|Word 2011 for Mac]]   * [[#toolbar_does_not_appear_in_word_2011_or_is_incompatible|Word 2011 for Mac]]
   * [[#scripts_do_not_appear_in_word_20082011_or_are_incompatible|Word 2008/2011 for Mac]]   * [[#scripts_do_not_appear_in_word_20082011_or_are_incompatible|Word 2008/2011 for Mac]]
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 ===== Debugging broken documents ===== ===== Debugging broken documents =====
  
-See [[https://www.zotero.org/support/kb/debugging_broken_documents|Troubleshooting errors in word processor documents]].+See [[kb:debugging_broken_documents|Troubleshooting errors in word processor documents]].
 ===== Field codes instead of citation/bibiliography text ===== ===== Field codes instead of citation/bibiliography text =====
  
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 ===== Citations converted to plain text ===== ===== Citations converted to plain text =====
  
-If you have previously inserted citations into Word or LibreOffice using Zotero, but they have now been converted to plain text, this may be caused by one of several factors. +See [[kb/citations_converted_to_plain_text|Citations Converted to Plain Text]].
- +
-  - You used the "Unlink Citations" button. This button will disconnect your document from Zotero and convert all citations and bibliographies to plain text. +
-  - You saved the document in an unsupported file type. For Word, your document must be saved as .docx or .doc. For LibreOffice, if you are storing citations as Reference Marks (the default), your document must be saved as .odt. For LibreOffice, if you are storing citations as Bookmarks (see below), your document must be saved as .docx or .doc. +
-  - You opened and saved your document using a word processor program that does not support Fields/Reference Marks/Bookmarks. These include: +
-    - **Google Docs and other online word processors:** Google Docs and most other online word processors do not support Fields/Reference Marks/Bookmarks. Opening a document in these programs will break connections with Zotero. Microsoft's Word Online does support Fields and so can be used safely with Word documents containing Zotero fields. +
-    - **Pages:** Apple Pages does not support Fields/Reference Marks/Bookmarks. Opening a document in Pages will break connections with Zotero. +
-    - **Word:** If you open an .odt file (created by LibreOffice) in Word, Zotero references stored as Reference Marks (the default) will be broken. To share a document between Word and LibreOffice users, change the "Store Citations as:" option in the Zotero Document Preferences to Bookmarks. (Bookmarks can cause errors if accidentally modified, so they should only be used if compatibility between Word and LibreOffice is necessary.) +
-    - **LibreOffice:** If you open a .docs or .doc file (created by Word) in LibreOffice, Zotero references stored as Fields (the default) will be broken. To share a document between Word and LibreOffice users, change the "Store Citations as:" option in the Zotero Document Preferences to Bookmarks. (Bookmarks can cause errors if accidentally modified, so they should only be used if compatibility between Word and LibreOffice is necessary.) +
- +
-If your document's citations have been converted to plain text, your only option for restoring the links to Zotero is to open and restore a previous version of the document with the citation links intact. If this is not possible, you will need to re-insert the citations from Zotero. +
- +
-See also [[kb/citations_converted_to_plain_text|Citations Converted to Plain Text]].+
  
 ====== Word ====== ====== Word ======
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   - Make sure Zotero.dotm is present and ticked   - Make sure Zotero.dotm is present and ticked
  
-** If Zotero.dotm is present and ticked under Word Add-ins **+** If Zotero.dotm is present and ticked under Developer → Word Add-ins **
  
   - Open Word Options   - Open Word Options
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 If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick "Disable all macros with notification" under "Macro Settings". Restart Word and see if you get a notification asking for macro permissions. If the Zotero tab is still not present after these steps, go back into the Trust Centre Settings and pick "Disable all macros with notification" under "Macro Settings". Restart Word and see if you get a notification asking for macro permissions.
  
-** If Zotero.dotm is not present under Word Add-ins **+** If Zotero.dotm is not present under Developer → Word Add-ins **
  
-  - Go into Zotero -> Tools -> Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word.+  - In Zotero, go to Tools → Add-ons and make sure that Zotero Word for Windows Integration is enabled. If it is disabled, enable it and restart Word.
     - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]].     - If Zotero Word for Windows Integration is missing entirely from the Add-ons window, see [[#zotero_toolbar_doesn_t_appear|Zotero toolbar doesn't appear]].
-  - Go into Zotero Preferences -> Cite -> Word Processors and click "Install Word for Windows Add-in". Restart Word.+  - In Zotero, go to Edit → Preferences → Cite → Word Processors and click "Install Word for Windows Add-in". Restart Word.
  
-If Zotero tab is not present in Word, check whether it is available under Word Add-ins and if so, follow the section above. If it still does not show up in Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]+If the Zotero tab is not present in Word, check whether it is available under Developer → Word Add-ins and, if so, follow the section above. If it still does not show up in Developer → Word Add-ins, you should attempt a [[/support/word_processor_plugin_manual_installation|manual installation]]
  
 ==== Word 2010: "Could not find a running Word instance" ==== ==== Word 2010: "Could not find a running Word instance" ====
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 ===== Mac ===== ===== Mac =====
  
-==== Tab does not appear in Word 2016 ====+==== Tab does not appear in Word 2016/2019 ====
  
 First, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below: First, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below:
word_processor_plugin_troubleshooting.txt · Last modified: 2024/06/16 05:21 by dstillman