Differences

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--- word_processor_plugin_troubleshooting [2024/11/06 00:14] – [Mac] dstillman
+++ word_processor_plugin_troubleshooting [2025/02/20 04:06] (current) – [Mac] dstillman
@@ Line 55: / Line 55: @@
   - Restart your computer. Start Zotero before starting Word.
-  - If the plugin still isn't working in Word, go to your [[word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, and restart Word to make sure that the plugin is completely gone from Word. Then [[#zotero_toolbar_doesn_t_appear|reinstall the plugin]].
+  - If the plugin still isn't working in Word, go to your [[word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, and restart Word to make sure that the plugin is completely gone from Word. (If the "Zotero" tab isn't disappearing, see the steps in the linked section.) Once the "Zotero" tab is gone from Word, [[#zotero_toolbar_doesn_t_appear|reinstall the plugin]].
   - Make sure that you're running Zotero as the same user as Word. Specifically, check to make sure neither program is running as administrator (right-click → Properties → Compatibility). For security and stability reasons, you should typically not run any software as administrator.
   - Temporarily disable any security software you're running, which could interfere with the connection between Word and Zotero.
@@ Line 113: / Line 113: @@
 First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]].
-If you're still having trouble, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below:
-== Version 15.41 and higher ==
 Make sure you're running the latest stable version of Word.
@@ Line 126: / Line 122: @@
 If Zotero.dotm still doesn't show up, you may not have correctly performed the [[word_processor_plugin_manual_installation|manual installation steps]] to copy Zotero.dotm to your current Word Startup folder.
-== Version <15.41 ==
-Update Word to the latest stable version (15.41 or above).
 === “Word could not communicate with Zotero. Please ensure that Zotero is open and try again.” ===
@@ Line 137: / Line 129: @@
 If Zotero is open and you're still receiving this error, you likely don't have the latest version of the Zotero plugin in Word. Go to your [[:word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, restart Word, and confirm that the Zotero tab is gone from Word. If it doesn't disappear, follow the instructions for identifying your //active// Word Startup folder, delete Zotero.dotm from there as well, and reset your Word Startup folder location to the default to avoid future problems. Once the Zotero tab is gone from Word, follow the steps under [[#Zotero toolbar doesn't appear]].
-If you continue to receive the error, you may have modified your Zotero installation to work with [[kb:multiple_instances|multiple instances]], in which case you need to do additional [[kb:multiple_instances#word|configuration for the Word for Mac Zotero plugin]].
+If you modified your Zotero installation to work with multiple instances, you may need to do [[kb:multiple_instances#word|additional configuration]]. This does not apply to most users.
 === No response from plugin ===
@@ Line 146: / Line 138: @@
   - If the plugin still isn't working in Word, go to your [[word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, and restart Word to make sure that the plugin is completely gone from Word. Then [[#zotero_toolbar_doesn_t_appear|reinstall the plugin]].
+=== Run-time error '5': Invalid procedure call or argument ===
+Some macOS audio plugins Voxengo SPAN or Voloco may interfere with the Zotero Word plugin. They can be found at ''~/Library/Audio/Plug-Ins/Components''. Try temporarily removing the plugins and test if the issue persists.
 ==== Linux ====
@@ Line 175: / Line 169: @@
 //"Installation could not be completed because an error occurred."//
-See [[:kb/word_processor_plugin_installation_error#libreoffice|Troubleshooting Errors with Word Processor Plugin Installation]]
+See the [[:kb/word_processor_plugin_installation_error#libreoffice|installation troubleshooting instructions]].
 === Toolbar is missing ===
-Check if there's an entry for Zotero under View -> Toolbars. If not, look for the Zotero LibreOffice Integration plugin in Tools -> Extension Manager. If it's in not there, return to Zotero and the Cite pane of Zotero preferences. On the "Word Processors" tab, click the "Install LibreOffice Add-in" button. If you get an error, refer to [[#installation_error|installation troubleshooting instructions]].
+Check if there's an entry for Zotero under View → Toolbars. If not, look for the Zotero LibreOffice Integration plugin in Tools → Extension Manager. If it's in not there, return to Zotero and the Cite pane of the Zotero settings. In the "Word Processors" settings, click the "Install LibreOffice Add-in" button. If you get an error, refer to the [[:kb/word_processor_plugin_installation_error#libreoffice|installation troubleshooting instructions]]
 === Buttons are unresponsive after updating LibreOffice ===
-Unresponsive Zotero toolbar buttons are an indication of LibreOffice not having access to a working Java JRE. Refer to the [[word_processor_plugin_troubleshooting#installation_error|Installation Error]] section.
+Unresponsive Zotero toolbar buttons are an indication of LibreOffice not having access to a working Java JRE. Refer to the [[:kb/word_processor_plugin_installation_error#libreoffice|installation troubleshooting instructions]].
 === Add Extension(s)...does not exist error ===