| Both sides previous revisionPrevious revisionNext revision | Previous revision |
| word_processor_plugin_troubleshooting [2024/12/14 13:00] – [Windows] dstillman | word_processor_plugin_troubleshooting [2025/02/20 04:06] (current) – [Mac] dstillman |
|---|
| |
| First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]]. | First, make sure you've tried the [[#zotero_toolbar_doesn_t_appear|general troubleshooting steps]]. |
| |
| If you're still having trouble, check your [[https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19|specific Word version number]] and follow the appropriate steps below: | |
| |
| == Version 15.41 and higher == | |
| |
| Make sure you're running the latest stable version of Word. | Make sure you're running the latest stable version of Word. |
| |
| If Zotero.dotm still doesn't show up, you may not have correctly performed the [[word_processor_plugin_manual_installation|manual installation steps]] to copy Zotero.dotm to your current Word Startup folder. | If Zotero.dotm still doesn't show up, you may not have correctly performed the [[word_processor_plugin_manual_installation|manual installation steps]] to copy Zotero.dotm to your current Word Startup folder. |
| |
| == Version <15.41 == | |
| |
| Update Word to the latest stable version (15.41 or above). | |
| |
| === “Word could not communicate with Zotero. Please ensure that Zotero is open and try again.” === | === “Word could not communicate with Zotero. Please ensure that Zotero is open and try again.” === |
| If Zotero is open and you're still receiving this error, you likely don't have the latest version of the Zotero plugin in Word. Go to your [[:word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, restart Word, and confirm that the Zotero tab is gone from Word. If it doesn't disappear, follow the instructions for identifying your //active// Word Startup folder, delete Zotero.dotm from there as well, and reset your Word Startup folder location to the default to avoid future problems. Once the Zotero tab is gone from Word, follow the steps under [[#Zotero toolbar doesn't appear]]. | If Zotero is open and you're still receiving this error, you likely don't have the latest version of the Zotero plugin in Word. Go to your [[:word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, restart Word, and confirm that the Zotero tab is gone from Word. If it doesn't disappear, follow the instructions for identifying your //active// Word Startup folder, delete Zotero.dotm from there as well, and reset your Word Startup folder location to the default to avoid future problems. Once the Zotero tab is gone from Word, follow the steps under [[#Zotero toolbar doesn't appear]]. |
| |
| If you continue to receive the error, you may have modified your Zotero installation to work with [[kb:multiple_instances|multiple instances]], in which case you need to do additional [[kb:multiple_instances#word|configuration for the Word for Mac Zotero plugin]]. | If you modified your Zotero installation to work with multiple instances, you may need to do [[kb:multiple_instances#word|additional configuration]]. This does not apply to most users. |
| |
| === No response from plugin === | === No response from plugin === |
| - If the plugin still isn't working in Word, go to your [[word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, and restart Word to make sure that the plugin is completely gone from Word. Then [[#zotero_toolbar_doesn_t_appear|reinstall the plugin]]. | - If the plugin still isn't working in Word, go to your [[word_processor_plugin_manual_installation#locating_your_word_startup_folder|Word Startup folder]], delete Zotero.dotm, and restart Word to make sure that the plugin is completely gone from Word. Then [[#zotero_toolbar_doesn_t_appear|reinstall the plugin]]. |
| |
| | === Run-time error '5': Invalid procedure call or argument === |
| |
| | Some macOS audio plugins Voxengo SPAN or Voloco may interfere with the Zotero Word plugin. They can be found at ''~/Library/Audio/Plug-Ins/Components''. Try temporarily removing the plugins and test if the issue persists. |
| ==== Linux ==== | ==== Linux ==== |
| |
Upgrade Storage