Dr. Brenda Boyd

336-978-9312 ~ drbrendaboyd@gmail.com

Education

Doctoral of Business Administration                            2009-2013

Walden University                                                         Minneapolis, MN

Major: Business                                                                                   Minor: Leadership

GPA: 4.00

Expected Graduation ~July 2013

Relevant Coursework: Entrepreneurship, Finance, Global Supply Chain Management, International Business, Leadership, Marketing, Social Impact, and Technology Entrepreneurship

Master in Management                                                  2008 - 2009

University of Phoenix                                                    Phoenix, AZ

Major: Management                                                                Minor: Human Resource

                                                                                                   Management

GPA: 3.97

Relevant Coursework: Managing in a Cross Culture Environment, Corporate Finance, Marketing Management, Human Resources – Problem Solving, Human Resources – Decision Outcomes

Master of Business Administration                               2006 - 2008

University of Phoenix                                                    Phoenix, AZ

Major: Business                                                              Minor: Accounting

GPA: 3.78

Relevant Coursework: Problem Based Learning, Transformational Leadership, Strategic Implementation and Alignment, Managerial Decision Making, Maximizing Shareholder Wealth, Resource Optimization, Enterprise Risk, Sustainable Customer Relationships, Strategies for Competitive Advantage, Accounting Theory, Advanced Accounting Systems, Advanced Cost Accounting, Advanced Business Taxation, Auditing

Bachelor of Science in Business Administration           2003 - 2008

University of Phoenix                                                    Phoenix, AZ

Major: Business                                                              Minor: Accounting

GPA: 3.78

Relevant Coursework: General Skills for Professional Development, Critical Thinking, Skills for Professional Development, Theory Practice and Application, Organizational Behavior, Thinking Strategies in Decision Making, Economics for Business, Financial Accounting, Corporate Finance, College Mathematics, Account for Decision Making, Accounting Information System, Contemporary Business Law, Intermediate Financial Accounting, Advanced Financial Accounting, Income Tax Accounting, Government and Non-Profit Accounting, Contemporary Auditing.

Professional Summary

I have twenty years of professional experience, which includes sales, customer service, employee instruction, training, communications, and writing.  As a professional I excel at interfacing with others at all levels to ensure attainment of organizational goals.  I possess excellent interpersonal, analytical, and organizational skills.  I excel within highly competitive environments where leadership skills are the keys to success.  I possess the ability to assimilate and apply new job facets rapidly.  I believe that education is the key to the future and sharing knowledge is rare privilege.

Area of Specialization

Taxes * Accounting* Leadership* Management * Oral and Written Business Communications * Qualitative Research Methods * Client Management * Editing * Customer Service * Training and Mentoring

Teaching Experience

In Classroom

Jackson Hewitt Tax Franchises                          1994 – 2005

Tax Services of America                                    2008 – 2012

Online Training Presentations

Western International University                       2011

     Accounting classes – 13 curriculums - as needed basis

Work Experience

Boyd’s Financial Services                                              Winston Salem, North Carolina

Owner                                                                            1998 - Present

A high-profile management position accountable for soliciting community business accounts and developing strategic alliances with clientele.

Actively communicate with clientele, vendors, and Internal Revenue Service

to insure client satisfaction and be compliance with IRS statutes.

Effectively consult with clients and prospective clients about the financial position and process available to obtain the results that the client wants.

Offer monthly newsletters to those clients that are interested in more information.

Western International University                                   Peoria, AZ

Tutor                                                                              2011 – Current

Tutor students who need assistance in the Accounting Discipline.

Tutor 13 classes in Accounting Discipline, twice a week for two hours each week, using Adobe Connect during the first year. A list of the 13 classes tutored can be provided upon request.

Tutoring changed to on-demand going to the first tutor to see the notice.

Tax Services of America, Inc.                                        Winston-Salem, North Carolina

                                                                                       Mocksville, North Carolina

Tax preparer/Instructor/Store Supervisor

Multi-Unit Supervisor                                                     2007 - 2013

Conscientiously prepared taxes and performed normal daily operations of office 

Carefully printed checks and verified distribution to correct client, printed daily reports and prepared deposit

Effectively organized lessons to teach basic tax preparation to students, graded and posted grades on intranet

Administered final exam and made suggestion re: hiring employees

Proctored students during testing for employment

Scheduled employees for work and monitored daily need for changes in scheduling per forecasts

Jackson Hewitt                                                              Winston-Salem, North Carolina Franchise Office Supervisor/ Instructor/

Night Supervisor/Processor/Tax Preparer                     1994 – 2005

Performed daily operating procedures (opening – closing- daily)

Schedule preparers for each hour per home office requirements

Prepared taxes, reports, maintained check stock, printed checks and rectified reject errors.

Diplomatically managed conflicts between clients and preparers, explained the tax laws relating to the client’s individual return.

Effectively, closed down the office after tax season was over by packing up files and other data to be transferred to the main franchise office open year round.

Meticulously processed returns for filing and managed office at night

Organized lessons to teach basic tax preparation to students

Excellent rapport with clients

Skilled in solving problems on returns.

Kelly Services                                                                Winston-Salem, North Carolina

Customer Service Representative                                   2006 – 2007

Position as a temporary at Partners Medicare choice resolving questions and assisting in helping members to understand Part D changes to Medicare Regulations

National Account Coordinator at Pepsi National responsible for making sure that client’s new stores had coolers and product prior to opening store.

Made certain that stores with cooler issues get coolers fixed or a new cooler.

National Retail Services                                                 Winston-Salem, North Carolina

Independent Merchandiser (part time to full time)         1998 - 2002

Serviced clients through field surveys on a semi-monthly or monthly basis,

 resets and product rotations as directed.

Excelled as good will contact between the client and the company.

First Assembly of God                                                  Winston-Salem, North Carolina

Accounts Receivable                                                      1998 - 2000

Processed charges on student accounts for the Christian School.

Monitored payment applications and corrected errors in application.

Effectively communicated with parents about monthly billing statements, collections, and year-end statement of accounts.

American Express Travel Related Services                   Greensboro, North Carolina

Customer Service Representative                                  

Excelled in resolving customer disputes on accounts.

Review accounts to verify balances correct and find errors to be corrected.

Cross-trained in several departments.

Publications

Boyd, B. (2013).  The Influence of Increased Upper Management Women on Corporate Culture.  (Doctoral Dissertation).

Professional Training and Certificates

·         Registered Tax Return Preparer (RTRP) – 2012

·         Certificate of Completion – National Institutes of Health (NIH) Office of Extramural Research – 362508 - 2010

Memberships

Association Memberships

AICPA - 2013

Charter President – Alpha Mu Rho – Phi Theta Kappa Chapter – Forsyth Technical Community College – 1986 – 1988

North Carolina Community College Student Government Association Secretary ~ 1987 – 1988

NC Executive Woman of the Year – 2011 – National Association of Professional Women (NAPW)

Sigma Iota Epsilon – Zeta Rota Chapter - 2013

Student Government Association ~ Forsyth Technical Community College ~ 1986 -1988

Board of Directors Memberships 

      Joshua Camp, Inc. ~ 2002 - 2003

      Cup of Hope, Inc. ~ 2006 ~ Current

      Land of Goshen, Inc. ~ 2009 ~ Current

      Chain the World to the Altar ~ 2010 ~Current

Community Involvement

Mentor – University of Phoenix – 2011 – 2013

Member of the Academic Honors Scholarship Selection Committee - 2013

Member of the Alumni Current Student Scholarship Selection Committee - 2013

Member of the I Am A Phoenix Scholarship Selection Committee – 2012

Member of the Pay It Forward Scholarship Selection Committee – 2011

Member of the Pay It Forward Scholarship Selection Committee - 2012

Member of the Focus to the Finish Scholarship Selection Committee – 2013

References

Dr. Carolyn Salerno

Doctor of Business Administration Faculty

carolyn.salerno@waldenu.edu

760-632-7212- Office 760-632-7310

Dr. Jon Corey

Doctor of Business Administration Faculty

jon.corey@waldneu.edu

480.388.6606